Coronavirus (Covid-19) business advice

Page Updated: 26 July 2021


At this stage Experience West Sussex Partnership continues to advise and recommend that anyone in the area regularly keeps up-to-date on the latest government advice and how the government response may affect you. If you would like to raise any specific queries, please email

Latest Government updates

Roadmap out of lockdown 2021

Step 4 – from 19 July at the earliest
With appropriate mitigations in place, by Step 4, the Government aims to remove all legal limits on social contact, reopen the remaining closed settings, including nightclubs and enable large events, including theatre performances, above the Step 3 capacity restrictions (subject to the outcome of the scientific Events Research Programme) and remove all limits on weddings and other life events, subject to the outcome of the scientific Events Research Programme.

Read the press release here.

In parallel to these steps, four formal reviews will also take place on the issues of:

  1. Social distancing and face masks
  2. The resumption of international travel – the global Travel Taskforce will report on 12 April with recommendations aimed at facilitating a return to international travel as soon as possible while still managing the risk from imported cases and variants of concern. Following that, the Government will determine when international travel should resume, which will be no earlier than 17 May.
  3. COVID status certification to enable reopening of businesses, mindful of discrimination and privacy
  4. The return of major events.

Please refer to the full Government roadmap for more information.


Protect your visitors and staff

Certain West Sussex venues and businesses are legally required to display NHS QR code posters from 24 September.

We are therefore encouraging ALL businesses and organisations with a physical location open to the public to create official NHS QR code posters to display at their venue entrances to help support contact tracing.

NHS COVID-19 app users will be able to scan the poster as they enter a venue. This means that if people visit your venue and later test positive for coronavirus, other app users who were there at the same time may be sent an alert, if local public health teams think this is necessary. The app notification will not mention the name of your venue, it will just let app users know that they may have come into contact with coronavirus and provide them with public health advice.

It is a legal requirement from Friday 18 September for certain businesses to collect NHS Test and Trace data.

You should create and display a QR code if you are a business, or community organisation with a physical location that is open to the public. If you have more than one venue, you need to create a separate QR code for each location.

To create your NHS QR code poster, you will need:

  • the address details for each of your venues
  • your email address
  • an email address and contact phone number for each of your locations (for example, contact details of a store manager if that’s not you)

Create your NHS QR code poster here.


The priority actions for businesses to take are:

  1. Complete a COVID-19 risk assessment. Share it with all your staff. Find out how to do a risk assessment here.
  2. Clean more often. Increase how often you clean surfaces, especially those that are being touched a lot. Ask your staff and your customers to use hand sanitiser and wash their hands frequently.
  3. Ask your customers to wear face coverings where required to do so by law. That is especially important if your customers are likely to be around people they do not normally meet. Some exemptions apply. Check when to wear one, exemptions, and how to make your own by clicking here.
  4. Make sure everyone is social distancing. Make it easy for everyone to do so by putting up signs or introducing a one-way system that your customers can follow. Enable people in the same party who do not live together to remain a safe distance apart.
  5. Increase ventilation by keeping doors and windows open where possible and running ventilation systems at all times.
  6. Take part in NHS Test and Trace by keeping a record of all your customers for 21 days. From 18 September, this will be enforced in law. Some exemptions apply. Check ‘Maintaining records of staff, customers and visitors to support NHS Test and Trace’ for details.
  7. Turn people with coronavirus symptoms away. If a staff member (or someone in their household) or a customer has a persistent cough, a high temperature or has lost their sense of taste or smell, they should be isolating.

Business resources

A full range of business support measures have been made available to UK businesses and employees. Please follow this link to find out how to access the support that has been made available.

To ensure that you always have the most up-to-date guidance,  please bookmark the appropriate links and regularly check for updates:

Visitor Economy

Hotels and other guest accommodation

Heritage Locations

Offices and contact centres

UK Hospitality Protocols

Helpful resources


Sussex Chamber of Commerce

NHS advice

Financial advice

Mental Health advice

Legal Aid advice 

Business support webinars

Government webinars on supporting staff and self-employed

HMRC webinars: helping employers support employees

CIPD – HR resources and webinars

ACAS webinars

Sector related links

Visit Britain / Visit England

Helping the tourism industry recover from COVID-19 – VisitBritain paper

New industry standard in development in response to COVID-19 – VisitBritain

UK Hospitality

UK Inbound

Association of Independent Museums

Association of Leading Visitor Attractions

Confederation of British Industry

Federation of small businesses